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🔍 IT Troubleshooting Knowledge Base
Symptoms: Your computer runs slow, lags, or freezes frequently.
Fix:
- Close unused apps (`Ctrl + Shift + Esc` → Task Manager).
- Run Disk Cleanup (`Win + R` → type `cleanmgr`).
- Update drivers (`Settings → Update & Security`).
- Check for viruses using **Windows Defender** or **Malwarebytes**.
- Consider upgrading to an **SSD** or adding more RAM.
Symptoms: Laptop battery drains quickly even when idle.
Fix:
- Lower screen brightness and close background apps.
- Check power settings (`Settings → Power & Sleep`).
- Update battery drivers in **Device Manager**.
- Consider replacing an old or faulty battery.
Symptoms: Applications freeze or crash frequently.
Fix:
- Force close the app (`Ctrl + Shift + Esc` → Task Manager → End Task).
- Check for software updates.
- Reinstall the application.
- Run **System File Checker** (`sfc /scannow` in Command Prompt).
Symptoms: PC cannot connect to the internet.
Fix:
- Restart router and modem.
- Flush DNS cache (`ipconfig /flushdns` in Command Prompt).
- Update network drivers.
- Test connection with another device.
Symptoms: Printer won't print, shows offline, or is unresponsive.
- Check printer connections (USB/Wi-Fi).
- Restart printer and computer.
- Set printer as default (`Control Panel → Devices & Printers`).
- Update or reinstall printer drivers.
Symptoms: Monitor is black, flickering, or has resolution issues.
- Check power and video cables.
- Restart the monitor and PC.
- Update graphics drivers.
- Adjust screen resolution (`Right-click Desktop → Display Settings`).
Symptoms: USB flash drive, keyboard, or external hard drive not working.
- Try different USB ports.
- Restart PC.
- Update or reinstall USB drivers (`Device Manager`).
- Check if the device works on another computer.
Symptoms: PC fans are loud, system is hot to touch, frequent shutdowns.
- Clean out dust from vents and fans.
- Use a cooling pad for laptops.
- Ensure proper airflow around your PC.
- Apply new thermal paste to CPU if needed.
Symptoms: No sound from speakers or headphones.
- Check volume settings and mute button.
- Ensure speakers are plugged in properly.
- Update or reinstall audio drivers.
- Test with different headphones or speakers.
Symptoms: Windows update takes forever or gets stuck.
- Restart your PC and try updating again.
- Run Windows Update Troubleshooter.
- Clear Windows Update cache (`services.msc → stop Windows Update → delete SoftwareDistribution folder`).
Symptoms: Frequent Wi-Fi drops or weak signal.
- Restart your router.
- Update Wi-Fi adapter drivers.
- Change Wi-Fi channel in router settings.
- Use a wired Ethernet connection if possible.
Symptoms: Mouse is unresponsive or erratic.
- Check if the mouse is properly connected.
- Try a different USB port.
- Replace batteries if it's a wireless mouse.
- Update mouse drivers.
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